The 365ID<>HQ integration allows you to verify your customers’ identity directly at the counter using a 365ID Scanner. The integration connects the scanning device with HQ’s reservation process, allowing you to validate documents in real time and confirm their authenticity before proceeding with the reservation. Additionally, the verified customer data can be automatically applied to the Contact Form (Step 4) of the reservation flow.

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If you don’t have a 365ID device but are interested in one, check out this article.

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Setup

If you already own a 365ID scanner but haven't yet connected it to HQ, you'll need to complete a quick setup process before you can start using it.

To get started, please submit a support ticket so one of our agents can reach out and walk you through the setup. You can find our support section by clicking the question mark icon in the top-right corner of your HQ system.

What to include in your ticket

To help us assist you as quickly as possible, please include the following information:

• Scanner Serial Number — found on the back or underside of your 365ID scanner.
• Intended HQ Location — the specific location within HQ where you plan to use the scanner (if applicable).

Once your ticket is submitted, an agent will contact you to complete the setup process and ensure your scanner is fully integrated with HQ.

How To Use

Once our support team confirms that the integration setup has been completed, you're ready to start using your 365ID scanner as part of your reservation process. Follow the steps below to get started.