The 365ID<>HQ integration allows you to verify your customers’ identity directly at the counter using a 365ID Scanner. The integration connects the scanning device with HQ’s reservation process, allowing you to validate documents in real time and confirm their authenticity before proceeding with the reservation. Additionally, the verified customer data can be automatically applied to the Contact Form (Step 4) of the reservation flow.

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If you don’t have a 365ID device but are interested in one, check out this article.

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How To Use

Step 1: Reservation

Start by creating a reservation as usual or opening an existing one. Then, advance through the process until you reach Step 4 — Contact Information. This is where you’ll be able to scan and apply customer details from their identification document.

Step 2: Scan the Document

Place the customer’s ID, passport, or driver’s license on the 365ID Scanner. The device will automatically analyze the document and return one of three results:

• 🟥 Red: The document is not valid. You can review the reason for the failure (explained below).
• 🟨 Yellow: The scan was inconclusive. You may try scanning again.
• 🟩 Green: The verification was successful.