This is a step-by-step breakdown of how to cancel a reservation. Please note that if you made any contract modifications (e.g. vehicle replacement or extension), then you will need to remove them (on step 8) in order to delete a reservation. The system will not let you cancel a reservation if there is a contract modification.

To cancel a reservation, the status of the booking has to be “Open.” Therefore, depending on the current status of the reservation, there would be different steps to get there.

Open Status

If the reservation is already on “Open” status, navigate to Step 6 (Payments). Here, click on the white “Cancel Reservation” button as shown in the picture below highlighted in red.

After you have clicked on that button, a new window will appear, here, select the cancellation date, fill the Cancellation Reason if necessary, and click on the blue “Cancel Reservation” button.

Pending Reserved Status

If the reservation is “Pending Reserved” go to Step 6 – Payments, click the “Change to Open” button shown below and then proceed with the Open instructions as described earlier.

Rental Status

If the reservation is on “Rental,” navigate to Step 8 (Agreement) and note that if there are any contract modifications (e.g. extensions), you will need to remove them in order to cancel or delete a reservation.

Once you verify there are no Contract Modifications, you can navigate to Step 7 and click the Cancel Pickup button under the Damage Report section. Now you can proceed with the Cancellations instructions based on the Open status, described earlier.