<aside> ☝ You will need at least a Standard subscription to customize the email sender address.
</aside>
The system uses the following default email sender address: [email protected]
If you don’t want to use the default email sender address and instead you want to use a custom one, please follow these steps:
Verify you have full DNS access to the domain of choice. It is not supported to send emails via Gmail or Hotmail, it is only supported to change the email sender address to an email where you have full DNS access to the ****domain of choice.
The email sender must be a subdomain, and the common convention is to use the “mail” subdomain. Below is an example:
https://caagsoftware.zendesk.com/attachments/token/wHRwT2QjWSiysqqaC3qV4GESc/?name=inline935823175.png
<aside> ☝🏼 If you are not sure about this step please ask your developer for help or you can always google it!
</aside>
Open a support ticket with the email address you would like to use as your sender email address. After the support team confirms the email address is valid and the customer has full DNS access, the ticket will be escalated to the development team.
The development team will share the DNS records that need to be created. This should be done by you in your domain DNS management interface. After all records have been added, notify the development team through the support ticket to complete the process.
We recommend if you set up the “From email” is that you set a “Reply to”, to an email that you are actively monitoring. You can find this setting in Settings > Email Settings.
