Step 1

Navigate to Settings → Car Rental → Charges & Fees, Cancellation & No Show Fees section as shown in the pictures below.

Step 2

Next, add the amount you would like to charge your customers for Cancellation and/or No Show Fees. There are the following options:

• No Show Interval in Hours: Set the number of hours to trigger the no-show
• Time Interval to Allow Online Cancellations: The time in advance your customers can cancel
• No Show Fee: The value you want to charge for No Show based on the No Show Fee Type
• No Show Fee Type: 4 options for fee type; Fixed, Per Day, Percentage of the Reservation, and Days of the Reservations
• Cancellation Fee: The value you want to charge for Cancellations based on the Cancellation Fee Type
• Cancellation Fee Type: 4 options for fee type; Fixed, Per Day, Percentage of the Reservation, and Days of the Reservations
• No Show Penalty for Commission Partners: You can set a custom No Show Penalty for bookings that you received through a Commission Partner
• Cancellation Penalty for Commission Partners: You can set a custom Cancellation Penalty for bookings that you received through a Commission Partner
• Allow Customers to Cancel Bookings Online: Allow your customers to cancel their bookings
• Cancellation Reason is Mandatory?: Allows to set the cancellation reason to be mandatory when canceling a reservation
• Enable Cancellation Reasons for Online Booking Cancellations: This option enables a Cancellation modal in the online booking process, prompting users to add their Cancellation Reason (if any) and a comment. This data will then show up in the cancellation details in Step 10.