This article is a step-by-step breakdown of how to set up reservation agents for pickup and dropoff.

Reservation Agents for Pickup

Firstly, navigate to Settings → Car Rental category → Car Rental → Advanced tab.

Then, under Reservation Road Agents (Pickup) section, select “Yes” under Assign Drivers to Reservations as shown in the picture below.

Here is also where you can edit the task details for the reservation agents. Once you have done so, navigate back to your reservations. Here, on the top right of the page, click on the “Hamburger” icon that will open a side menu. On this side menu, click on the columns tab as seen in the picture below highlighted in red.

Under columns, make sure that the Road Agent option is selected as seen in the picture below highlighted in red.

Once you have clicked on Road Agent and highlighted it in light blue, a new column will appear as shown highlighted in red in the picture below.

Click on the blue “Assign+” link. After that, a window will pop up and you can select your staff to be assigned as a reservation agent. Click on the blue “Save” button to assign the agent to the reservation.