Step 1: Signup with Stripe

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Mandatory step: To be completed during your Success Call or independently through your HQ settings. If you experience any issues, please submit a support ticket.

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1. Access: Go to your HQ account and navigate to Settings → Payment Gateways → Gateways.

2. Connect: Check the 0.4% application fee box and click Connect with Stripe button to start the registration.

   

3. For Existing UsersYou'll be redirected to this section on the Stripe Website; click on Have a Stripe Account? and put your Stripe account information (email, pasword, and verification code if required).

   

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   For New Customers: Input the preferred business email and click Continue. The Stripe portal will then guide the user through the step-by-step registration process

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4. Finalizing the Integration: Once you follow all the steps on the Stripe website and click on Connect, you'll be redirected to your system configuration (See the example below); once you're there, scroll down and click on Save.

   

   

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   Do not edit any field on the page, and click on Save, to make sure the Stripe is connected correctly.

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5. Configure Business Logic: Discuss with your Success Agent how you want to handle Authorization Holds and Payment Requirements for reservations.

   • HQ provides the tools, but you must decide the logic that best fits your operation.

6. After connecting Stripe in HQ, three payment adapters will automatically appear under Payment Gateways:

   • Stripe (Readers): In-person payments via Stripe card readers

   • Stripe (Buy Now Pay Later): Online payments (does not save payment method)

   • Stripe (Online): Online payments (saves payment method)

     

Step 2: Set Up Online Charges

Before you can start processing payments, you will need to configure your Online Charges preferences in HQ.

Navigate to Settings → Car Rental → Online Charges

Scroll down to the Branch Settings sections.

Under the option Supported Payment Gateways select the Stripe (Reader), the Stripe (Online) and Stripe (Buy Now Pay Later) payment gateways. This will allow for Stripe to be a payment option to process payments online and in-person with card readers.