What is a Dispute?

A dispute (also known as a chargeback) occurs when a cardholder contacts their bank to contest a payment to you for several possible reasons.

In Stripe, you can view disputes in Stripe Dashboard → Payments → Disputes.

Read more here about Chargebacks 101: https://stripe.com/en-ca/resources/more/chargebacks-101

What integration does HQ have?

HQ’s Stripe integration (Online and Terminal) has Stripe Disputes (Chargeback) support. Its objective is to allow car rental companies to:

• Be notified of new disputes (chargebacks)
• Be able to take action promptly by reviewing the correlated reservation
• Keep track of the transaction dispute status

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No extra configuration is needed; if you have the Stripe gateway enabled via Stripe Connect, you will have access to the Stripe disputes table and alerts.

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When a transaction receives a dispute, you will see a warning on the reservation.